Guides
Guides for car dealers.
Short answers to the questions we get most, with sources wherever there are figures.
How fast should you respond to an enquiry?
Ideally within the hour. What the research says, why car dealers need to be even faster and how to get there, also in the evening and at the weekend.
WhatsApp Business for car dealers: what is allowed and what isn't
The 24-hour window, approved templates and consent: what you may send a buyer via WhatsApp Business, and what you may not.
Following up enquiries from AutoScout24, 2dehands and Gocar.be
How to answer enquiries from the car portals quickly and with the right car, in six steps, and what Helvaro can do with each portal today.
AI chatbot on your dealership site and the AI Act: what do you have to disclose?
Since 2 August 2026 a buyer has to know they are talking to AI. What Article 50 of the AI Act asks of a car dealer with a chatbot.
What does a missed enquiry cost a car dealer?
Work out what an unanswered enquiry costs you, with your own figures: enquiries, missed questions, chance of a sale and gross margin per car.