Three call-backs over one brake pad. There goes your morning.
The customer asks what it costs and when it can be done. Your front desk first has to look up the price, then the delivery time, then call back, and then the customer turns out to be in a meeting. That back and forth is the work, not the repair.
Waiting for an answer that already exists.
Every repair enquiry contains the same three unknowns: is the part there, what does it cost and when can the car come in. As long as one of them is open, nothing can be scheduled.
The odd thing is that this is almost always known information. It is in your system or it can be got from your supplier with one question. It is just that each time there is a person in between who does not quite have the time.
Meanwhile the customer waits, and waiting is the moment people start looking elsewhere.
- A repair that can only be scheduled after three phone calls often never gets scheduled at all.
- You promise a date and find out later that the part will not be there until next week.
- Your front desk loses half a morning to calling back.
What the system does.
Find out first, only then promise anything.
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01
The enquiry gets sharpened
Which car, which part, front or rear, which version. The registration already answers most of that.
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02
Availability and price included
From what you have recorded or from the source you connect. If it is not there, the delivery time is looked up instead of guessed.
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03
The customer hears it, even when it is bad news
An honest "not available until Tuesday" beats silence. The customer can then decide for himself whether to wait.
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04
The appointment follows the delivery time
A date is only booked once it is clear when the part arrives. That way no car ever stands on the ramp without a part.
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05
Doubtful cases go to your front desk
An unclear variant, a part that comes in three versions, something that has to be ordered without a right of return. A person decides that.
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06
Nothing stays open
Every enquiry gets an outcome: ordered, dropped or scheduled. No more notes on the counter.
A conversation that comes out of this.
An example, not a recording of a customer. You set the tone yourself, this one is ours.
Less back and forth, more booked work.
The customer does not drop out while waiting
The answer comes in the same conversation. There is no moment at which he starts looking elsewhere.
No empty promises about dates
An appointment is only booked once the delivery time is known. That saves cancellations and disappointment.
Your front desk no longer calls back
The pile of call-backs on the counter disappears, and with it the feeling that something is always left undone.
Stock becomes visible
What gets asked for often and has to be ordered every time stands out. That is useful information for your purchasing.
Not a loose little helper.
This agent stands between an enquiry and an appointment. Without it, the system promises dates the workshop cannot meet.
- UnderstandWhich part belongs to which version.
- ActLook it up, report back and only then schedule.
- ConnectStock and prices from the source you connect.
- Workshop schedulingOnly gets a slot to book once the delivery time is known.
- Quote follow-upUses the same prices in the quote that goes out.
- Damage intakeKnows which parts are needed for a damage case.
What this agent does not do.
- He does not order anything himself. He looks things up and reports back; ordering is done by your front desk.
- He does not choose between variants when the version is unclear.
- Without an integration with your stock or supplier he works only with what you have recorded.
- He does not compare prices between suppliers.
Know what is in stock first. Only then a date.
Twenty minutes on your own numbers. We show what this workflow would do at your place, or why you are better off starting with another one.
Book a demo