The price has been calculated and sent. After that, nothing happens any more.
The expensive work is already done: looking things up, requesting parts, putting together an amount. What is missing is the final nudge, and that is exactly where the margin sits. A quote without follow-up is an investment you throw away.
No yes, no no, just silence.
A customer gets a price for a timing belt or a set of shock absorbers and says he will think about it. That is not a rejection, that is a customer who does not want to decide just yet. If nobody comes back to it afterwards, that hesitation turns into a no all by itself.
Following up almost never happens. Not out of unwillingness, but because there is always something more urgent than someone who is not getting in touch. And because calling about money feels awkward.
A no is valuable too, by the way. Then you know you do not have to schedule that car and the lingering stops.
- The research work has already been paid for, but yields nothing.
- The customer drives on with a problem and comes back broken down at someone else.
- Nobody knows which quotes are still open and which are dead.
What the system does.
Three contact moments, in your tone, and then clarity.
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01
The quote comes into view
As soon as a price goes out, it is on the list with a date. You see in one screen what is open and for how long.
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02
After two days: is it clear
No sales pitch, but the question of whether the quote arrived and whether anything was unclear. That is usually the real objection.
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03
Questions get answered
Why is it so expensive, does it have to be now, can it be done in stages, how long can I keep driving. Those questions are the reason it went quiet.
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04
After a week: offer a date
Not asking again whether he has thought about it, but naming a concrete slot. That makes yes easier than no.
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05
After two weeks: close it off neatly
A final message saying the quote is about to expire and that he can still respond. After that it really stops.
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06
Every quote gets a status
Booked, declined or expired. No more list of things nobody knows are still alive.
A conversation that comes out of this.
An example, not a recording of a customer. You set the tone yourself, this one is ours.
The margin that was already in the building.
Work where the costs are already in
The looking up and the calculating has been done and paid for. Every quote that still turns into a yes is almost entirely margin.
Objections come to the surface
Too expensive is rarely the real objection. Usually it is uncertainty about urgency or about transport. Both can be answered.
A no is a gain too
Then you know that car is not coming back and you stop counting on it in your planning.
Nobody has to call about money
The most uncomfortable phone call of the week disappears from your front desk's to-do list.
Not a loose little helper.
A follow-up email from a package does not know what happened in the workshop. This agent knows the car, the mileage and the conversation the quote came out of.
- UnderstandWhich car, which job, which amount and since when.
- ActThree contact moments, answering questions, scheduling.
- ConnectA yes immediately becomes an appointment in the planning.
- MeasureOpen, booked, declined, expired.
- Workshop schedulingTurns the accepted quote into a slot with the right duration.
- Courtesy carRemoves the objection that the customer is left without transport.
- Parts enquiriesChecks whether the part is available before a date is promised.
What this agent does not do.
- He does not negotiate the price and gives no discount.
- He does not change the quote. If something has to change, it goes to your front desk.
- He gives no technical advice on whether something can wait, only what you have recorded.
- He stops after three messages, even if nothing has come back.
You have already done the calculation work. Go and collect it.
Twenty minutes on your own numbers. We show what this workflow would do at your place, or why you are better off starting with another one.
Book a demo