An empty ramp costs the same as a full one.
The two o'clock appointment does not turn up. Your mechanic is standing there, the costs carry on, and it is too late to fill the gap. Four no-shows a month is well over half a working day that you simply give away.
You sell time, and you cannot store it.
Unlike parts, you cannot put an hour of workshop back on the shelf. A slot that stays empty is gone for good. And yet this is the cost that gets watched the least, because it never appears on an invoice.
Most no-shows are not unwillingness. People forget, remember the date wrongly, or suddenly cannot get away from work that morning. A message the day before solves the majority of them.
The second half of the solution is filling the gap. Someone due next week is often happy to come sooner.
- An empty hour on the ramp costs you the full hourly rate of that bay.
- Your mechanic sits idle while customers are on a waiting list.
- Anyone who does not turn up rarely books again by themselves.
What the system does.
Prevent what can be prevented, and fill what frees up anyway.
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01
Confirm at booking
Immediately after booking, the customer gets the appointment in writing: date, time, what happens, how long it takes and what to bring.
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02
Reminding the day before
A short message asking whether it still suits. It is precisely that question that gives people room to say it does not work, instead of just not turning up.
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03
Rescheduling is easier than staying away
Anyone who cannot make it gets two alternatives straight away. A rescheduled appointment is work retained, a no-show is work that disappears.
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04
The freed-up slot goes on the list
As soon as something frees up, it gets offered to customers further along in the planning or who were on a waiting list.
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05
Anyone who still does not come gets a message
No reproach, but the question of whether he wants a new date. That saves a customer who stays away out of embarrassment.
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06
The monthly figures
How many appointments, how many rescheduled, how many no-shows, how many gaps filled again.
A conversation that comes out of this.
An example, not a recording of a customer. You set the tone yourself, this one is ours.
Hours you otherwise give away.
Fewer gaps
The majority of no-shows are forgetfulness. A message the day before removes a good part of them.
Rescheduling instead of losing
A customer who cannot make it and says so in time is not a loss. He is just a different day.
Gaps that fill themselves
A freed-up morning gets offered to whoever was already waiting. That is work you would otherwise only have done next week.
Calm in the planning
Your workshop manager knows in the morning what is coming, instead of finding out when it does not.
Not a loose little helper.
This agent is attached to everything that gets scheduled. Every appointment coming out of another workflow passes through here for the confirmation and the reminder.
- Workshop schedulingSupplies the appointments and takes over the rescheduled date.
- MOT reminderMakes sure booked inspections actually turn up.
- Courtesy carSolves the transport problem that is sometimes the real reason.
What this agent does not do.
- He charges nothing for non-attendance. That is your policy, not his.
- He does not call. For someone without a mobile number this does not work.
- He does not keep pushing with anyone who does not respond twice.
- He only fills a gap with customers who already had an appointment or who signed up.
Count your empty hours for a month.
Twenty minutes on your own numbers. We show what this workflow would do at your place, or why you are better off starting with another one.
Book a demo