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The workflows

Ten agents. One system underneath.

This is not a shop with ten separate products. These are ten workflows within the same system: they share the same memory, write into the same planning and add up in the same overview. You switch on what you need and leave the rest off.

Book a demo This is how the system fits together
Why this hangs together

Ten loose tools never become a process.

You can find a separate supplier for each of these tasks. Then you have ten subscriptions, ten inboxes and zero overview.

One memory

A correction you make once then applies to every agent. The MOT agent knows that the same customer called yesterday about his brakes.

One planning

Everything comes out at the same slot in the same calendar. No two agents promising the same morning to two people.

One overview

What came in, what came out and what is still open sits on one screen. Not spread over ten dashboards.

One set of rules

What an agent may do on its own and what goes past you first, you set once. That then applies to everything that is running.

Group 1

Capturing what comes in.

Five workflows for everything the customer starts himself. Calling, messaging, filling in a form or reporting damage.

03 · Missed calls An unanswered call gets a message within a minute. The only gap whose size you do not currently know. 02 · Workshop scheduling First work out what the job is, only then name a slot. With the duration that belongs to your workshop. 06 · Parts enquiries Price and delivery time are looked up before a date is promised. No car on the ramp without a part. 07 · Courtesy car The question that holds up every big job, answered at the moment it is asked. 08 · Damage intake Photos, registration, insurer and circumstances in before the car pulls up.
Group 2

Knocking on the door yourself, at the right moment.

Four workflows that work with what you already have: your own records, your own expiry dates and your own open quotes.

01 · MOT reminder Six weeks before the expiry date a message with a date in it, not a request to call. 10 · Service On mileage or on date. The customer you had forgotten gets reminded before he ends up somewhere else. 04 · Quote follow-up Three contact moments after a quote. The calculation work is already done, so whatever still turns into a yes is almost entirely margin. 09 · Tyre change Starting in September instead of in the week of the first frost. The same turnover, spread across four weeks.
Group 3

Holding on to the appointment.

A booked appointment is not yet a car on the ramp. This workflow is attached to everything the other nine schedule.

05 · No-shows Confirm, remind, reschedule where needed, and immediately offer the freed-up slot to someone who is waiting.
Advice

Start with one.

Switching everything on at once sounds efficient and rarely works. You then do not know what is working, your team loses the overview, and the first mistake in one workflow puts your whole business on edge. Switch one on, measure for four weeks, then the next.

  • Do you not know where to startThen it is missed calls, because there you immediately see how big the problem is.
  • Is your workshop quietThen MOT reminders, because that list is already there and it fills your empty weeks.
  • Do a lot of quotes go outThen quote follow-up, because that is where the margin you have already paid for sits.
Book a demo Work it out first

Which workflow fits you?

In twenty minutes we look at what comes in at your place and where it gets stuck. That usually shows by itself where you should start.

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