"And how do I get to work then?" That is the question that holds everything up.
Every job longer than half a day brings the same question. As long as it is unanswered, nothing gets booked. And the answer is almost always known: there is one free, or there is not.
A small question that holds up big jobs.
A timing belt, a clutch, a major service. The jobs with the most turnover are exactly the jobs where the customer is without a car for a day. For many people that barrier weighs more than the amount.
In practice the question gets pushed back and forth. The front desk has to check whether a courtesy car is free, the customer has to think about it, and by the time both are settled the week is over.
Whoever answers the question straight away removes the barrier at the moment the customer is still thinking about it.
- Big jobs get stuck on a question that can be answered in two minutes.
- A courtesy car that was free stood still all day.
- The same car gets promised twice by accident.
What the system does.
Answering the question at the moment it is asked.
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01
The question comes up by itself
For a job that takes longer than a couple of hours, the transport question gets asked before the customer asks it. That saves a round trip.
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02
Check what is free
For the proposed date it is checked whether a courtesy car is available. If not, dates are proposed on which one is.
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03
Conditions stated straight away
Excess, fuel, mileage limit, which licence and from what age. The things that cause arguments afterwards are stated in advance.
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04
Reserving with the appointment
The courtesy car is booked with the workshop appointment, not separately. That way it cannot accidentally be double-booked.
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05
Reminding and returning
A message beforehand about what to bring, and a message on return about mileage and fuel.
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06
What you want to know about it
How often a courtesy car was asked for, how often none was free and which appointments fell through as a result.
A conversation that comes out of this.
An example, not a recording of a customer. You set the tone yourself, this one is ours.
The barrier to your most expensive jobs.
Big jobs get moving
The repairs with the most hours are also the repairs where transport is the stumbling block. That is the block you remove here.
Your courtesy car stands still less
A car nobody offers does not rent itself out. This makes it part of every conversation in which it is useful.
No double bookings
Because the reservation hangs off the appointment, the same car cannot be promised twice.
Less argument afterwards
Conditions set out in advance rarely cause an argument at handback.
Not a loose little helper.
This is not a standalone rental module. It is an answer that lands at the right moment in an ongoing conversation, and that is exactly why it works.
- UnderstandHow long the job takes, and therefore whether transport is needed.
- ActCheck availability, state the conditions, reserve.
- ConnectThe reservation hangs off the workshop appointment.
- Workshop schedulingDetermines how long the job takes and therefore whether a courtesy car is needed.
- Quote follow-upRemoves the transport objection on an open quote.
- Damage intakeArranges replacement transport after damage, often through the insurer.
What this agent does not do.
- He does not enter into a rental agreement. The paperwork gets signed at the front desk.
- He does not check the licence or the age. That happens at collection.
- He does not hand out a courtesy car outside the rules you have set.
- Without somewhere you track availability, he cannot promise anything.
The question that holds up your most expensive jobs.
Twenty minutes on your own numbers. We show what this workflow would do at your place, or why you are better off starting with another one.
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