Guides
Following up enquiries from AutoScout24, 2dehands and Gocar.be
Treat an enquiry from a portal like any other: quickly, with the details of that one car and straight away with an offer to come and see it. The difference is that the question arrives through different routes, and that is often where it goes wrong.
Where it goes wrong
A question from a portal arrives as an email, as a message on the platform, via WhatsApp or as a phone call. Each route has a different owner, and a question that belongs to nobody gets left behind.
In six steps
- Check for each listing which routes a buyer can use to reach you.
- Bring all questions together in one list, with the car attached.
- Answer with the details of that one car: price, mileage and trim.
- Suggest two times straight away to come and see it.
- Follow up once if the buyer doesn't reply.
- Take sold cars offline quickly, and offer a similar car.
What Helvaro can do with each portal today
| Portal | In Helvaro |
|---|---|
| AutoScout24 | If a buyer clicks the WhatsApp button on your listing, Helvaro knows which car it is about. You can add a car with the link to the listing. |
| 2dehands / 2ememain | Add a car with the link to your ad. You check the details and save. |
| Gocar.be | Add a car with the link to your listing. You check the details and save. |
AutoScout24, 2dehands, 2ememain and Gocar.be are trademarks of their owners. Helvaro does not operate these platforms.
Try it on your own enquiries.
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