Your phone rings. Nobody picks up.
A buyer calls while your salesperson is out on a test drive, or at 19:30 when the showroom is closed. The phone agent answers the calls you set up, asks what the caller is looking for and puts a summary in the file.
Sofie Janssens
- Called
- Tuesday 19:32
- Vehicle
- Volvo XC40 T4
- Question
- Whether it is still there, and if she can come by on Saturday
- Trade-in
- Peugeot 3008, 2017
- Next step
- Suggest a test drive
Example view. The summary contains what the caller says themselves. If they say nothing about a trade-in, that field stays empty.
What the phone agent does
- Answers the calls you set up, including outside opening hours.
- Tells the caller at the start that they are speaking to an AI system.
- Notes who called, about which vehicle and what they want.
- Puts a summary in the file after every call, with the next step included.
- Makes no price deal and names no trade-in figure on the phone.
From call to follow-up. In six steps.
- 01A call comes in
- 02The phone agent picks up
- 03The conversation is handled
- 04Name, vehicle and question are noted
- 05A summary is in the file
- 06Your salesperson follows up
What you want to know
The calls you set up, for example outside opening hours or when your team is busy. The rest keeps coming to you as usual.
Yes. The phone agent says so at the start of the call. It never pretends to be a person.
A summary in the file: who called, about which vehicle, what they want and what the next step is. Your salesperson does not have to scribble anything on a note.
In the Scale plan. The price is agreed per dealership, so contact us.
Telephony comes with Scale.
Tell us how many calls come in and when. In twenty minutes you know whether it fits.
Contact us