On WhatsApp people answer wel.
A buyer does not call back and does not read their email, but answers a message within the hour. That is why this is the channel where conversations continue and appointments get pinned down.
The fastest channel is the worst organised one.
WhatsApp usually sits on one salesperson's phone. If they are off, the conversation stalls. If they leave, the customer contact goes with them.
There is no file, no overview and no handover. What was agreed sits in a chat nobody else can reach.
At the same time it is the channel buyers respond fastest on. That makes it too important to hang off one phone.
- Customer contact that lives on a private phone is not company property.
- A colleague cannot take over, because they cannot see the conversation.
- Appointments sit in a chat instead of in a calendar.
What the system does.
The same system, on the channel where your buyer already is.
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01
One number for the business
Not a salesperson's phone, but a company number everyone can reach and where everything is kept.
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02
The conversation starts with the vehicle
If they come from an advert, the vehicle is known straight away. If not, further questions follow.
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03
Answering and asking further
Availability, data, and the questions that follow. In the same tone your business would use itself.
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04
Photos both ways
Extra pictures of the vehicle to the buyer, photos of their trade-in to you. On WhatsApp that happens by itself.
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05
Pinning down the appointment
With a confirmation and a reminder the day before, in the same chat.
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06
Your salesperson reads along
They watch the conversation run and step in when needed. After that they can let it run again.
A conversation that comes out of this.
An example, not a recording of a customer. You set the tone yourself, this one is ours.
The channel they actually answer on.
Buyers respond faster
A message gets read. A voicemail and an email often do not.
The conversation stays the company's
Not on a salesperson's phone, but in a file your colleagues can reach.
Handing over costs nothing
Whoever takes over sees the whole conversation. The buyer does not notice the switch.
Photos are no hassle
Pictures of the vehicle or of their trade-in go back and forth without anyone having to ask for an email address.
Not a loose little helper.
WhatsApp is not a separate product but the same system on another channel. Same buyer, same vehicle, same file.
- New enquiryOften starts on the website and continues here.
- Trade-inGets the photos that arrive most easily on this channel.
- Follow-upSends the follow-up message on the same channel.
What this agent does not do.
- It sends no messages to people who did not get in touch themselves.
- It does not use WhatsApp to advertise to your whole database.
- It invents no vehicle data, not even when the buyer pushes.
- A conversation that gets out of hand goes straight to a person.
Right where your buyer already is.
Twenty minutes on your own numbers. We show what this workflow would do at your place, or why you are better off starting with another one.
Book a demo